365-day limited right of return

As a consumer, you have the right to cancel purchases made online within 14 days. But we only want you to have the products that are just right for you, so with Sinful, you have an additional limited right of return for up to 365 days.

Sinful’s 365-day return policy

With us, you have the opportunity to return your purchase for up to 365 days. Only a limited right of return applies*. This means that you may return a product, but that the product must be in the same quality, volume/quantity and the same condition as when you received it. Therefore, things like foodstuffs, lubricants, batteries etc. need to be returned unopened within the use by date.

Furthermore, products and packaging need to be returned in the same condition as when you received them. You must send along the original packaging in an undamaged condition.

*For hygienic reasons, the right of return does not apply to intimate products once the packaging has been opened or if the seal has been broken. This means that you will lose the right of return your purchase if you break the seal on items not suitable for return for health or hygiene reasons. Items that are not for intimate use may be unpacked if you can return them in the same condition and quantity in which they were received. The right of return ceases to apply if you use the product in a way where the use obviously reduces the market value significantly.

We shall consider it used if the product (intimate products excluded) has been opened or tried beyond what has been described above. This means that, upon returning the product, you will only get part of or none of the purchase amount refunded to you. You may, for instance, try on lingerie as long as it is possible to return it in the same condition and packaging as you received it in.

Refunding when using your 14-day cancellation right

If you wish to make use of your 14-day cancellation right, you can simply refuse to accept or pick up the package. It will then automatically be returned to us. If you refuse to accept delivery of your parcel or fail to pick up your parcel in the selected parcel box, we assume that you would like to withdraw from your purchase. We will deduct the return costs when refunding your order amount. The return costs are £3.99. If you do not want us to handle the return in this way, you are welcome to pick up your package and return it yourself.

If you have received your order, you must return it to us no later than 14 days after you have received it. You yourself will bear the cost of returning shipment.

You have the right to have your money returned to you as soon as possible and no later than 14 days after receiving confirmation that you regret your purchase.

Refunds when using Sinful’s 365-day limited right of return

If you wish to use our 365-day limited right of return, we will refund the purchase amount or a part hereof once we have received the return package and checked that the returned items meet the return and refund requirements

If you have any questions, you are always welcome to contact us.